Support

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Support
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  • The numbers just mean how far the audio is shifted to the left or right, it's not really negative/positive or bad/good. So balance at -15 is the audio completely shifted to the left, balance at +15 is the audio completely shifted to the right.
    in Balance Comment by Support April 22
  • Play until end is just that, play until there is nothing left to play. If you wish to loop from the last title to the first, change playback mode to play and loop. That mode will play the first track after the last track: (Image) More info: http…
    in playlist bug Comment by Support April 1
  • @ilovemusicsomuch If the playback is not advancing, repeat is turned on. Playback is controlled by the Playback Mode Button in the bottom left of the editor. Tap the button left of the player controls to change the mode. It will tell you which of th…
  • Yes, thank you for asking. The "autocorrect vocals" is in the final stages of development for Android. No hard release date is set, but we plan on releasing it in the near future!
  • @"448 Hz" Yes that is added to the feature requests.
    in Preamp Comment by Support March 10
  • @ross What is the error? The file should be in your download folder. From the MSC app Files section, Import, it should let you access your device Downloads folder to select the files. The newly downloaded files will also be in Recents.
  • We've added the suggestion to our list of feature requests.
    in Preamp Comment by Support March 10
  • Ok, sometimes there are minor write errors or file formatting errors in tracks. To see if that is what is going on, turn off the preamp (for original sound volume) and save the track. Does this new copy cut off at the same point?
  • @"448 Hz" So, the actual split files are cut off? Splitting is a very resource intensive task, so the device may be throttling the processing which could cause the process completion failure. If the split files are cut off, restart the dev…
  • The Chrome extension does not have key detection. You need the Android or iOS version for that
  • Hello Philip,

Thank you for pointing out the save and restore issue. We have altered the save and restore functionality, so you do not need to change the sliders for the app to save the current settings.
  • Yes it is. We have been working with Google to get the issue addressed by their experts. We have noticed improvement since the 17th. Please let us know if you notice it again!
    in Problem Comment by Support February 22
  • The "download/export a finished edited song" feature is the "Save edited track" function in the top three dot menu of the Android App, and the disk icon at the top of the Web application. The Google Chrome Extension only edits th…
    in PamelaH Comment by Support February 22
  • Hi @RvH We just released multiple playlist deletion. Get the latest version to update to the functionality: https://play.google.com/store/apps/details?id=com.smp.musicspeed The old way Android handled playlists made the sync possible. We had to s…
  • We've added Balance control to the iOS app: https://apps.apple.com/app/music-speed-changer/id1595494271
  • Streaming services like Spotify do not allow editing of their streams through third party apps. Our Android app works on local files. If you download a copy of a podcast you could use the app to play it. Your sources may be referring to our browser …
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
  • It depends on what you are trying to accomplish. Compression narrows the difference between the loudest and softest parts in a track so that it’s more consistent in level. How you set the parameters depends on the track you are working on and what y…
    in Compressor Comment by Support January 16
  • There is not a way to do this currently in the Chrome extension.
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
  • Things to check: 1. Make sure there is enough storage space on the device to write the split tracks 2. Leave the splitter on screen while splitting, so your device doesn't turn it off in the background 3. If you believe the issue is related to a …
  • It can. To group music into an album, simply put the tracks into the same folder on the device, then use the tag editor in Music Speed Changer to give each track the identical album name. They will show up as one album in the album section. Info …
  • The AI splitting requires a device with a minimum of 4 GB of RAM and 64-bit Android. More info: https://musicspeedchanger.com/forum/discussion/585/track-splitter-for-vocal-and-instrument-isolation
  • @"Nova Flight" It looks like there is a bug that makes random tracks from the library ghost play. We have gotten two more reports of it. We are trying to trace and fix the bug, but have not been able to replicate the behavior on any of our…
  • @"448 Hz" The track splitter is in two parts. The splitting engine is a section off the main menu, the other part is the editor layout controls for working with the split tracks. We put together an article on the track splitter: https://mu…
  • @"448 Hz" We might redo the equalizer in the future, but it isn't in development currently. The request is entered in feature requests.
  • The audio manipulations performed by the app can lead to clipping. To avoid clipping, lower the gain before the audio manipulation and raise the volume with the device volume control after. You can regulate the input volume with the preamp, either i…
  • @stinkykong All of our code and work is proprietary. None of it is open source for the public to use. If you want to put the whole site, as is, in a frame on your site, you can do that.
  • @"448 Hz" The minimum speed in the app is 15%. We tried lower speed but the audio becomes so distorted we settled on 15% for the lower limit.
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