Support

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Support
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  • Playlists contain references to the physical files, not the actual music. If you delete the music, the playlist can't play it. You need a backup of the music to get it back.
  • @"Katie Hickey" Yes, go to Settings from the three-line button on the top left of the library overview. Scroll down to Hidden tracks. You can unhide and control your hide settings there.
  • The crackling sounds like clipping from the preamp being turned up. Use the preamp and equalizer to adjust the volume (down) and see if this fixes the noise distortion.
  • It is in the correct position! It's music speed changer, so the music speed (tempo) is first :)
  • What error message are you getting?
  • We are not able to replicate what you are describing and have no other reports of this issue, so it doesn't seem there is anything we can do on our end.
    in Track Splitter Comment by Support June 5
  • Also, do not use Lowest latency!
  • Please restart your device and update to the latest version: https://play.google.com/store/apps/details?id=com.smp.musicspeed
  • We have released the fix for this. Please update to the latest version: https://play.google.com/store/apps/details?id=com.smp.musicspeed
  • The numbers just mean how far the audio is shifted to the left or right, it's not really negative/positive or bad/good. So balance at -15 is the audio completely shifted to the left, balance at +15 is the audio completely shifted to the right.
    in Balance Comment by Support April 22
  • Play until end is just that, play until there is nothing left to play. If you wish to loop from the last title to the first, change playback mode to play and loop. That mode will play the first track after the last track: (Image) More info: http…
    in playlist bug Comment by Support April 1
  • @ilovemusicsomuch If the playback is not advancing, repeat is turned on. Playback is controlled by the Playback Mode Button in the bottom left of the editor. Tap the button left of the player controls to change the mode. It will tell you which of th…
  • Yes, thank you for asking. The "autocorrect vocals" is in the final stages of development for Android. No hard release date is set, but we plan on releasing it in the near future!
  • @"448 Hz" Yes that is added to the feature requests.
    in Preamp Comment by Support March 10
  • @ross What is the error? The file should be in your download folder. From the MSC app Files section, Import, it should let you access your device Downloads folder to select the files. The newly downloaded files will also be in Recents.
  • We've added the suggestion to our list of feature requests.
    in Preamp Comment by Support March 10
  • Ok, sometimes there are minor write errors or file formatting errors in tracks. To see if that is what is going on, turn off the preamp (for original sound volume) and save the track. Does this new copy cut off at the same point?
  • @"448 Hz" So, the actual split files are cut off? Splitting is a very resource intensive task, so the device may be throttling the processing which could cause the process completion failure. If the split files are cut off, restart the dev…
  • The Chrome extension does not have key detection. You need the Android or iOS version for that
  • Hello Philip,

Thank you for pointing out the save and restore issue. We have altered the save and restore functionality, so you do not need to change the sliders for the app to save the current settings.
  • Yes it is. We have been working with Google to get the issue addressed by their experts. We have noticed improvement since the 17th. Please let us know if you notice it again!
    in Problem Comment by Support February 22
  • The "download/export a finished edited song" feature is the "Save edited track" function in the top three dot menu of the Android App, and the disk icon at the top of the Web application. The Google Chrome Extension only edits th…
    in PamelaH Comment by Support February 22
  • Hi @RvH We just released multiple playlist deletion. Get the latest version to update to the functionality: https://play.google.com/store/apps/details?id=com.smp.musicspeed The old way Android handled playlists made the sync possible. We had to s…
  • We've added Balance control to the iOS app: https://apps.apple.com/app/music-speed-changer/id1595494271
  • Streaming services like Spotify do not allow editing of their streams through third party apps. Our Android app works on local files. If you download a copy of a podcast you could use the app to play it. Your sources may be referring to our browser …
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
  • It depends on what you are trying to accomplish. Compression narrows the difference between the loudest and softest parts in a track so that it’s more consistent in level. How you set the parameters depends on the track you are working on and what y…
    in Compressor Comment by Support January 16
  • There is not a way to do this currently in the Chrome extension.
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
  • We cannot replicate this issue on our testing devices, but we have found that this issue is also occurring in other apps. The online consensus is it seems to be either some sort of malware or a bad ad. We have compiled steps to help us understand i…
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