App Turns off When the screen is Off or I'm using other Apps

edited March 2021 in Help (Android)

How to Fix the App Unexpectedly Stopping when it's in the Background

If the app stops while it is in the background or the screen is off, the problem is the device's battery optimizer turning off what it thinks is an unused app.

Battery optimizer settings

The solution is simple, but depends on the device model. There is a dedicated site with detailed instructions on how to fix this on each device known to turn off background apps: https://dontkillmyapp.com/


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